Refund policy

Does NexKover accept returns? Due to the nature of the products, we do not accept returns for phone cases and KoverBoard backplates. Every item undergoes multiple checks for printing and packaging quality before shipping. If the product has a manufacturing defect, we provide exchange services (please see details below).

What if the product is defective? If the item you received is damaged, scratched, has misaligned printing, or is the wrong style, please email cs@nexkover.com within 48 hours with:

• Photos of the defect

• The outer box/packaging

• Your order number

We will process your case within 1–2 business days. (Service Hours: Mon - Sat 10:00 - 18:00 UTC+8) For approved defective or incorrect-item claims, NexKover will cover the reasonable replacement shipping costs.