Frequently asked questions

Payment Methods

NexKover currently accepts:

Visa and Mastercard
PayPal

Payments are handled through encrypted payment channels. NexKover does not store your credit card details on its servers.

Currently, we do not provide Cash on Delivery service. All orders must be paid in full at checkout before they are processed and shipped.

If checkout shows “Transaction Abnormal” or a card-declined message, payment verification may not have completed. Try another card first. If the issue continues, contact your card issuer to check online-payment access and the reason for the decline. For help checking your order status, email cs@nexkover.com. (Service hours: Monday–Saturday, 10:00–18:00 UTC+8.)

Orders & Shipping

All orders are delivered by SF Express. You can choose to ship to a residential address, office, or any SF Express service point.

Orders are normally dispatched within 1–3 business days after payment. We process orders Monday to Saturday, excluding public holidays. Delivery time depends on SF Express.

Once your order is shipped, you will receive an email containing a tracking number.

Free shipping is available for single orders over HK$299. For orders below this threshold, shipping costs will be calculated automatically at checkout.

Yes. International shipping is available, and the rate is calculated automatically at checkout based on the destination.

If the order has not yet shipped, we will do our best to assist with changes. Please contact our customer service immediately at cs@nexkover.com with your order number. (Service Hours: Mon - Sat 10:00 - 18:00 UTC+8; we will process your request as soon as possible)

If you encounter shipping delays, address errors, or if tracking information hasn't updated for a long time, please email cs@nexkover.com, and we will assist in following up.

Return & Exchange Policy

Phone cases and KoverBoard backplates cannot be returned for a change of mind. Every item is checked before dispatch. If your item has a manufacturing defect, we will arrange a replacement under the terms below.

If your item arrives damaged, scratched, misprinted or in the wrong style, email cs@nexkover.com within 48 hours and include:

Photos showing the issue
Photos of the outer box or packaging
Your order number

We will review your request within 1–2 business days. (Service hours: Monday–Saturday, 10:00–18:00 UTC+8.)

Product & Compatibility

We support iPhone 18 Pro and iPhone 18 Pro Max, with compatibility for iPhone 17 Pro and iPhone 17 Pro Max.

The edges of our Bumper are precision-designed with a moderate clearance, making them compatible with the vast majority of tempered glass protectors on the market. As long as the protector is centered, there will be no lifting or bubbling.

Our camera cutout has reserved appropriate space, supporting most commercially available independent lens rings or integrated lens protectors for smooth installation.

KoverBoard is NexKover’s removable backplate system. Keep the Bumper on your phone and change the KoverBoard in seconds. You can upload your own artwork or choose a NexKover design.

Yes. All KoverBoard backplates and Bumpers work with MagSafe accessories and wireless charging.

We produce KoverBoard's high-resolution patterns with our printing partner, ATB Design. During the printing process, a small fixed mark "ATB Design ALL THE BEST" is retained as part of the production workflow. The mark is tiny, does not affect the appearance, and does not impact the user experience. The overall design and modular system of KoverBoard remain managed by NexKover.

Customization: Copyright & Specs

Yes, the customization page allows you to directly upload images, adjust positions, and preview instantly.

Use the clearest original image available. We recommend 300 dpi or higher. File size alone does not guarantee print quality; if the preview warns that the resolution is low, upload an image with more pixels.

Before uploading an image, make sure you own the copyright or have permission to use it. NexKover provides a printing service and does not individually verify customer uploads. We may cancel an order or suspend service if content is reported or appears to infringe another party’s rights. Read the Customization Terms of Service.

Materials & Durability

It uses a TPU + Reinforced PC hybrid material:

High impact resistance
Anti-scratch
Firmly wraps around the frame
Balanced hand-feel (not bulky)

Hard PC + wear-resistant surface coating. All design series (FlowTone / GridLines / Spark / Doodles, etc.) feature high-resolution printing.

Our KoverBoard uses a highly durable printing process. Under normal use, it is resistant to fading, peeling, or yellowing. All backplates undergo quality control checks before shipping to ensure color, clarity, and abrasion resistance meet NexKover's standards.

Yes, and most users buy three to six boards at a time to match their outfits and moods.

Installation & Usage

Insert your phone.
Align the case position.
Snap on the backplate—done in 5 seconds.

Wipe the KoverBoard with a slightly damp soft cloth or an alcohol-free wipe. Do not use cleaners that contain alcohol, corrosive ingredients or abrasive particles.